Privacy Policy

When you place an order, subscribe to our dispatch, or contact us, we may collect:

• Contact details, name, email, phone, and delivery address.
• Order details, items purchased, order value, and delivery notes.
• Payment confirmation, we never see or store your card or M-Pesa PIN. Payments are processed by our providers.
• Website usage, basic device, browser, and page-visit data through cookies and analytics.

We use your information to:

• Process and deliver your orders.
• Respond to your enquiries on WhatsApp, email, and phone.
• Send you the dispatch newsletter, only if you subscribe.
• Improve the shop, our products, and the browsing experience.
• Meet our legal, tax, and accounting obligations in Kenya.

We share your information only with the partners who help us run Bao Health:

• Courier partners for delivery within Kenya and abroad.
• Payment providers (M-Pesa, Visa, Mastercard) to process payments.
• Email and analytics tools to run the newsletter and website.

We do not sell your personal information. We do not share it with advertisers.

We use a small number of cookies to keep your cart working, remember your preferences, and understand how the shop is used. You can disable cookies in your browser, but some parts of the site (like checkout) may not work.

You can, at any time:

• Ask us for a copy of the information we hold about you.
• Ask us to correct or delete it.
• Unsubscribe from the newsletter with one click in any email.

Write to baohealthglobal@gmail.com and we will respond within 14 days.

We use industry-standard encryption in transit and access controls on our systems. We keep your order data for as long as we are required to under Kenyan tax and consumer law.

We may update this policy from time to time. The date at the top of the page shows the last revision. Material changes will be notified through the dispatch newsletter.