Refund & Returns
We stand behind every jar, bottle, and vial we ship. If something isn't right, we'll make it right, fast, and without fuss.
Last updated · 10 July 2026
14-day refund guarantee
You have 14 days from the date of delivery to request a refund on any unopened Bao Health product. If the product has been opened and you're not happy with it, write to us, we'll do our best to make it right.
Damaged or missing items
Occasionally a parcel is damaged in transit. If that happens:
- Take a photo of the parcel and product within 48 hours of delivery.
- Email us at baohealthglobal@gmail.com with your order number.
- We'll ship a free replacement or issue a full refund, your choice.
How to start a return
Returning a product is simple:
- Email baohealthglobal@gmail.com with your order number and reason.
- We'll confirm the return address and issue a return code.
- Ship the product back in its original packaging within 7 days.
- Once we receive it, we'll process your refund within 5 working days.
Refund method
Refunds are issued to the original payment method. M-Pesa refunds usually arrive within 24 hours; card refunds may take 5-10 working days depending on your bank.
Non-returnable items
For hygiene and safety reasons, we can't accept returns on:
- Opened essential oils and carrier oils.
- Products marked as final sale or clearance.
- Gift cards.
Damaged or defective items are always eligible for replacement.
Return shipping costs
If the return is due to a damaged, defective, or incorrect product, we cover the return shipping. Otherwise, return shipping is the customer's responsibility.